9y999 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, who we share it with, and what rights you have over your own data. Please read this document carefully before registering an account or using any 9y999 service.
These cards highlight the key principles that guide how 9y999 handles your data. The full legal text in the sections below governs in all cases.
All personal and financial data on 9y999 is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Payment credentials are processed through certified third-party gateways — 9y999 never stores raw card or wallet details on its own servers.
9y999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used exclusively to operate and improve 9y999 services, comply with legal obligations, and protect the integrity of the platform.
9y999 is transparent about what data we collect and why. We collect only what is necessary to operate the platform, verify your identity, process payments, prevent fraud, and comply with applicable gaming regulations. We do not collect data we have no genuine use for.
You have the right to access, correct, delete, restrict, or export the personal data 9y999 holds about you. Requests can be submitted to our support team at any time. We will acknowledge all data rights requests within five business days and fulfil them within 30 days.
9y999 uses essential cookies to keep you logged in and maintain session security. We use analytics cookies to understand how players use the platform so we can improve it. We do not use third-party advertising or tracking cookies that follow you across the internet.
Some 9y999 data is processed by our licensed technology partners who may operate outside Pakistan. All international data transfers are governed by appropriate data transfer agreements and security standards equivalent to or exceeding those required under applicable law.
9y999 operates the online gaming and sports betting platform accessible at 9y999.app (the "Platform"). For the purposes of this Privacy Policy, "9y999", "we", "us", and "our" refer to the entity holding the internationally recognised gaming licence under which the Platform operates, together with its affiliates, subsidiaries, and technology partners who process data on its behalf.
9y999 acts as the data controller in respect of the personal data of registered players and Platform visitors. Third-party service providers engaged by 9y999 to process data on its behalf act as data processors and are contractually bound to process that data only in accordance with 9y999's documented instructions and this Privacy Policy.
For all privacy-related enquiries, data rights requests, and complaints, please contact our support team. Contact details are provided in Section 15 of this Policy.
9y999 collects the following categories of personal data from players and Platform visitors. We collect only what is necessary for the specific purposes described in this Policy.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality, gender | Registration; KYC verification |
| Contact Data | Email address, mobile number, city/province of residence | Registration; account updates |
| Financial Data | JazzCash/EasyPaisa account number (masked), bank account details (masked), transaction history, deposit and withdrawal records | Deposit; withdrawal; KYC |
| Verification Documents | CNIC scan/photo, utility bill, selfie photo for liveness check | KYC verification; withdrawal processing |
| Gaming Activity Data | Games played, bets placed, wager amounts, session duration, win/loss records, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Every platform visit |
| Usage Data | Pages visited, navigation paths, features used, session timestamps, clickstream data | Every platform visit |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact 9y999 support |
| Responsible Gaming Data | Self-exclusion status, deposit and loss limit settings, session time limit configurations, cooling-off period records | When you use RG tools |
9y999 does not collect or store special categories of personal data (such as health information, political opinions, or biometric data) except where a player voluntarily discloses health-related information in the context of a responsible gaming support interaction, in which case that information is treated with the highest level of confidentiality and used only to provide appropriate support.
9y999 collects personal data through the following channels:
9y999 processes personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:
9y999 uses the personal data we collect for the following specific purposes:
9y999 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. We share personal data only in the following limited circumstances:
All third-party data processors engaged by 9y999 are bound by data processing agreements requiring them to process personal data only in accordance with 9y999's instructions, to maintain appropriate security standards, and to delete data promptly upon termination of the processing relationship.
9y999's Platform is accessible from Pakistan, but some of our technology partners and data processors operate servers or facilities in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan in connection with the provision of 9y999 services.
Where personal data is transferred internationally, 9y999 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections available under applicable Pakistani law. Safeguards include:
9y999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and gaming licence conditions. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Gaming licence obligation; AML regulations |
| Financial transaction records | 7 years from transaction date | AML/CFT regulatory requirements |
| KYC verification documents | 5 years after account closure | Gaming licence; AML regulations |
| Gaming activity logs | 5 years from activity date | Gaming licence; dispute resolution |
| Support communications | 3 years from last interaction | Legitimate interest; dispute resolution |
| Responsible gaming records | Duration of exclusion + 5 years | Gaming licence obligation |
| Technical and usage logs | 13 months | Security; fraud prevention |
| Marketing consent records | Until consent withdrawn + 3 years | Legal obligation to evidence consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised and aggregated analytical data may be retained indefinitely as it no longer constitutes personal data.
9y999 uses cookies and similar tracking technologies to operate the Platform, maintain session security, and understand how players use the Platform so we can continuously improve it. The following categories of cookies are used:
9y999 does not use third-party advertising, retargeting, or cross-site tracking cookies. You may manage or withdraw consent for non-essential cookies at any time through the cookie settings available in your browser. Please note that disabling analytics or functional cookies will not affect your ability to use the core Platform features.
9y999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
Subject to applicable law and our gaming licence obligations, you have the following rights in respect of the personal data 9y999 holds about you. To exercise any of these rights, contact our support team at [email protected] with "Data Rights Request" in the subject line and your registered account username.
9y999 will acknowledge all data rights requests within five (5) business days and provide a full response within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it. We reserve the right to verify your identity before fulfilling any data rights request.
Please note that certain personal data — particularly KYC documentation, financial transaction records, and responsible gaming records — may be subject to mandatory retention requirements under our gaming licence conditions and applicable AML regulations that override a request for erasure. Where this is the case, 9y999 will explain which data cannot be deleted and on what legal basis.
9y999 enforces a strict minimum age of 21 years for all players. The Platform is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. Age is verified at registration through a combination of self-declaration and document-based KYC verification.
If 9y999 identifies or is notified that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, void any balance, and permanently delete the data of the minor from our systems without delay, except where retention is required by applicable law.
If you are a parent or guardian and believe a minor has created a 9y999 account, please contact our support team immediately so we can investigate and take appropriate action.
As part of 9y999's commitment to responsible gaming, we monitor gaming activity data — including session duration, deposit frequency, loss patterns, and betting behaviour — to identify indicators of potential problem gambling. Where such indicators are identified, 9y999's responsible gaming team may contact you to offer support, apply protective limits, or recommend use of self-exclusion tools.
Responsible gaming data — including self-exclusion records, limit settings, and cooling-off periods — is retained for an extended period as described in Section 8 to ensure that self-exclusion decisions are honoured if you attempt to re-register during an exclusion period. This retention serves your own protection and is required under our gaming licence conditions.
For more information about 9y999's responsible gaming tools and resources, please visit our Responsible Gaming page.
9y999 may update this Privacy Policy from time to time to reflect changes in our data practices, new services we introduce, changes in applicable law, or updates to our gaming licence conditions. When material changes are made, we will notify registered players via the email address on file and/or via a prominent notice on the Platform at least fourteen (14) days before the changes take effect, except where immediate changes are required by law or regulatory direction.
The "Effective Date" at the top of this Policy indicates when the current version came into force. We recommend that you review this Policy periodically to stay informed about how 9y999 protects your personal data. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the changes.
For any questions about this Privacy Policy, to exercise your data rights, or to make a privacy-related complaint, please contact 9y999 using the following details. Our support team is available 24 hours a day, seven days a week, in both English and Urdu.
9y999 will acknowledge all formal privacy complaints within five (5) business days and provide a substantive response within thirty (30) days. If you are not satisfied with 9y999's response to your complaint, you may have the right to escalate to the relevant data protection authority or gaming regulator in the jurisdiction governing our licence.
Responsible Gaming Notice: 9y999 enforces a strict 21+ age policy. Gambling involves financial risk — always set deposit and loss limits before you play. If gambling is negatively affecting your life, please use 9y999's self-exclusion tools or contact our support team immediately. Read our full Responsible Gaming policy.
Now that you understand how 9y999 protects your personal data, create your account and experience Pakistan's most secure and trusted online gaming platform — cricket betting, live casino, slots, and instant PKR withdrawals to JazzCash and EasyPaisa.
🔞 Must be 21+ to register · Gambling involves financial risk · Play responsibly · Licensed platform